Last updated: 19 September 2026
This page explains where we deliver, how long it takes, what it costs, and what to do if something goes wrong. It forms part of our Terms & Conditions.
Where we deliver
We deliver nationwide across Bangladesh. A small number of areas may be outside our delivery partners’ coverage. If your address cannot be served, we will contact you after you place the order and either arrange an alternative or cancel the order with a full refund.
Delivery timelines
| Destination | Typical delivery time |
|---|---|
| Inside Dhaka | 1–3 business days |
| Outside Dhaka | 3–7 business days |
These are typical timeframes, not guarantees. Delivery can take longer during public holidays, Eid periods, political disruption, flooding, or other events outside our control.
Business days exclude Fridays and public holidays.
Order processing
Orders are processed on business days. An order placed late in the day, on a Friday, or on a public holiday will begin processing on the next business day.
You will receive confirmation when your order is placed, and again when it is dispatched.
Stock availability
Stock levels change continuously. If an item becomes unavailable after you order, we will notify you within 24 hours and offer the choice of waiting for restock, substituting an alternative, or cancelling that item with a full refund.
Payment methods
We accept bKash, Nagad, and Visa or Mastercard. Cash on delivery is available nationwide.
All prices are shown in Bangladeshi Taka (৳) and include VAT at the applicable rate.
Delivery charges
Delivery charges depend on your location and order size. The exact charge is shown at checkout before you confirm payment, so you always see the full amount before committing.
Receiving your order
Please check your parcel at the point of delivery where possible.
- Confirm the outer packaging is intact
- Confirm the number of items matches your order
- Check that product seals are unbroken and expiry dates are legible
Responsibility for the products passes to you once delivery is completed and accepted. If something is wrong, our Refund & Return Policy sets out what to do, and the reporting window is 3 days from delivery.
If nobody is available
Our delivery partners will normally attempt contact by phone before delivery. Please make sure the phone number on your order is correct and reachable.
If delivery cannot be completed after repeated attempts, the parcel may be returned to us. We will contact you to arrange redelivery, which may incur an additional charge.
Delayed or missing orders
If your order has not arrived within the expected timeframe, contact us through our Contact page with your order number. We will trace it with our delivery partner and keep you updated.
Storage and handling
Skincare and medicated products can be affected by heat. During delivery, parcels may be exposed to high temperatures, which is normal for the climate and does not usually affect sealed products.
Once you receive your order, store products as directed on the label — generally in a cool, dry place away from direct sunlight. Do not leave products in a parked vehicle or on a sunny windowsill.
If a product arrives visibly heat-damaged, such as a melted or separated cream, treat it as a damaged delivery and report it within 3 days.
Questions
For any question about delivery to your area, contact us through our Contact page before ordering.