Last updated: 19 September 2026
1. Introduction
Adorabella Health Care Ltd. (“we”, “us”, “our”) respects your privacy. This policy explains what personal data we collect when you use www.adorabellabd.com (the “Site”), why we collect it, how we use it, who we share it with, and what choices you have.
By using the Site you agree to the practices described here. If you do not agree, please do not use the Site.
2. Information We Collect
Information you give us directly
- Name, email address, phone number
- Shipping and billing address
- Payment details, processed by our payment providers
- Order history and delivery preferences
- Messages you send us through contact forms, email, or chat
- Account credentials, if you create an account
- Reviews or comments you choose to submit
Information collected automatically
- IP address and approximate location derived from it
- Browser type, operating system, and device information
- Pages viewed, products browsed, time spent, and referring pages
- Cookies and similar technologies, described in Section 5
We do not collect health records, prescriptions, or medical history through this Site. Please do not send us medical information through contact forms or chat.
3. How We Use Your Information
| Purpose | Basis |
|---|---|
| Processing and delivering your orders | Necessary to perform our contract with you |
| Customer service and responding to enquiries | Necessary to perform our contract with you |
| Sending marketing messages | Your consent, which you may withdraw at any time |
| Fraud prevention and account security | Our legitimate interest and legal obligations |
| Understanding how the Site is used, so we can improve it | Our legitimate interest |
| Serving and measuring advertising | Your consent, where required |
| Meeting tax, accounting and regulatory requirements | Legal obligation |
4. Who We Share Data With
We do not sell your personal data. We share it only in the following circumstances:
- Payment providers — to process your payment. We do not store full card numbers on our servers.
- Delivery and logistics partners — your name, address and phone number, so your order can be delivered.
- Service providers — hosting, email delivery, analytics and customer support tools that operate on our behalf.
- Advertising partners — see Section 6.
- Authorities — where we are required to disclose information under the laws of Bangladesh.
5. Cookies and Similar Technologies
Cookies are small text files stored on your device. We use them for the following purposes:
- Strictly necessary cookies — keep you logged in, remember what is in your cart, and secure the checkout. The Site cannot function without these.
- Preference cookies — remember choices such as language or region.
- Analytics cookies — help us understand which pages are visited and how the Site performs.
- Advertising cookies — described in Section 6.
You can control or delete cookies through your browser settings, and through the cookie consent banner on this Site. Blocking strictly necessary cookies will prevent parts of the Site from working.
6. Third-Party Advertising and Vendor Cookies
This Site may display advertising served by third-party vendors.
- Third-party vendors, including Google, use cookies to serve ads based on your prior visits to this Site or other websites.
- Google’s use of advertising cookies enables it and its partners to serve ads to you based on your visit to this Site and/or other sites on the Internet.
- You may opt out of personalised advertising by visiting Google’s Ads Settings at www.google.com/settings/ads.
- You may also opt out of some third-party vendors’ use of cookies for personalised advertising at www.aboutads.info/choices.
- Third-party vendors we do not control may also place cookies. Where they do, their own privacy policies govern that use.
Opting out of personalised advertising does not stop ads from appearing. It means the ads you see are less likely to be based on your browsing activity.
7. Data Retention
We keep personal data only as long as we need it:
- Order and transaction records — retained for the period required by Bangladesh tax and accounting law.
- Account information — retained while your account is active, and for a reasonable period afterwards.
- Marketing contact details — until you withdraw consent.
- Support correspondence — retained for a reasonable period to handle follow-up queries.
8. Security
We take reasonable technical and organisational measures to protect personal data, including encrypted connections (HTTPS) across the Site, restricted internal access to customer records, and payment processing handled by established payment providers rather than on our own servers.
We do not hold formal security certifications such as PCI-DSS. Card payments are handled by our payment providers, who are responsible for their own compliance, and we do not store full card numbers on our systems.
No method of transmission or storage over the Internet is completely secure. We cannot guarantee absolute security, and we encourage you to use a strong, unique password for your account.
9. Your Choices and Rights
You may ask us to:
- Provide a copy of the personal data we hold about you
- Correct information that is inaccurate or incomplete
- Delete your data, where we are not required to keep it
- Stop sending you marketing messages
- Restrict how we use your data in certain circumstances
To make a request, contact us using the details in Section 12. We may need to verify your identity before acting on a request.
You can unsubscribe from marketing email at any time using the link in any marketing message.
10. Children’s Privacy
This Site is not directed at children. We do not knowingly collect personal data from anyone under 16. If you believe a child has provided us with personal data, contact us and we will delete it.
Some of the products we sell are intended for use on children. Those purchases should be made by a parent or guardian, and the account should belong to the adult.
11. Changes to This Policy
We may update this policy from time to time. The date at the top shows when it was last revised. Significant changes will be notified on the Site. Continued use of the Site after a change means you accept the revised policy.
12. Contact Us
For any question about this policy, or to make a request about your personal data, contact us:
Adorabella Health Care Ltd.
Head Office: 18/2 Mosharraf Hossain Sarak, Shantinagar, Hamdah, Jhenaidah-7300, Bangladesh
Phone: +880 1326 75 75 99
Privacy enquiries: [email protected]
Data protection contact: [email protected]
General enquiries: [email protected]
Website: www.adorabellabd.com
We aim to respond to privacy requests within a reasonable period. If you contact us about a request, please tell us which email address or phone number you used when ordering, so we can locate your records.
13. Applicable Law
This policy is governed by the laws of Bangladesh. Where we are legally required to disclose information to government authorities or law enforcement, we will do so.
Bangladesh does not currently have a single comprehensive data protection statute equivalent to the GDPR. The rights described in Section 9 are offered by us as a matter of policy, and are additionally informed by internationally recognised good practice. They are commitments we make to you, not a restatement of a specific Bangladeshi statutory right.
